0 Ratings Reply. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Everything’s normal. 244 Gbps upstream. What to do. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). Here’s a handy guide to what the lights mean. BT customer service phone numbers (broadband, mobile or phone line) problems. 1. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. L2S in the handover exchange). (3,659 Views)Step 1: Check your Hub. The final number is the line number (e. This will usually be Port 1 . It is common for some problems to be reported throughout the day. The eero 6 is designed as a mesh networking system so you can. About BT. . . Re: Full fibre - battery unit has fault light on. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. e. . The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. PON solid green. If you already have an ONT, it’s very quick to get connected. The board of directors names can be found here Our. * Compact size and light weight. Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. Mk4. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Remove the four rechargeable AA batteries. Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been. Light status. Then just follow our step-by-step guide to install your broadband yourself. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. In both cases, the cable runs directly from one of our exchanges. While the provision of internal wiring beyond the Openreach ONT is the responsibility of theOpenreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Your optical network terminal (ONT) is your face to the customer inside the home. 8Gbps on their Fibre-to-the-Premises lines. Your Openreach Optical Network Terminator (ONT) needs to remain fixed to the wall or skirting as the thin green fibre optic cable can be delicate. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. Brian. The ONT enables you to get our fibre. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. 09 Mar 2023 01:38 PM. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. Line reset back up to. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. 27-02-2021 10:07 AM. From £195. Here’s a handy guide to what the lights mean. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Your ONT is working, your hub is connected, and you’re online. Contact us. I figured I'd try them both to rule out the router being at fault. Everything’s normal. 2Gbps and 1. My router from BT has four LAN ports on the back and one is dual purpose. 2. Installing FTTP can take up to three hours. Link the handset - press OK on your phone and follow the on-screen steps. Sponsored Links. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. As noted above, sight of the output from the BTW checker will help determine the issue. There is a 4 pair CAT5e cable supplied with the Openreach ONT so the OP either had the wrong cable or a faulty one. 2. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. Thanks for the quick responses. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. 0800 671 045. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. An engineer will install an ONT at your premises to connect to the nearby fibre cable. 25,854. ONT. Re: Ont power cable. I have reconnected all points and powered back up a few times but still no internet. You can, however, run trunking/conduit for the fibre to be pulled through. 18 REPLIES 18. After a few more minutes the Power light should come on. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. Basically they’ve just bought a £30-£50 paper weight. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. Openreach installs their new small ONT modem (no battery back-up) on our brown field housing estate. Turn the unit over and slide the cover up and off. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. The quickest way to get in contact is to use our virtual assistant. The ONT has power: Power: Off: There is no power to the ONT. * Incredibly low fault rates * No minimum load. If using FTTP, one is used for the ONT. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. You would need to use VLAN=911 on. With Openreach, CityFibre etc you have an ONT in your house that converts to an RJ45 cable, it's still the premises regardless of which side of the wall the converter is on. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. 1. So it had better be good. View all contacts. Repair appointment: 07701407771. Living in a rural area, not having a reliable internet connection made settling into a new home and accessing essential services tricky. 2Gbps and 1. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. Openreach installs their new small ONT modem (no. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Fantastically fast. g. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Were on a 35mbps line. g. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. After overheads, etc, you're closer to 2. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. We’ll remotely activate a port on the ONT. uk. 22-11-2019 12:16 PM. Once active, the ONT can be connected to your wifi equipment. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. By then everyone in the UK will need to have moved to a Digital Phone Line. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. Check all cables are firmly plugged in. Reporting dangerous or hazardous damage you see in the street. With some vendors using other manufacturers ONTs needs extra licences. We’ll remotely activate a port on the ONT. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. The ONT is showing a red fault light (although I can at the moment get online). 488 Gbps downstream, 1. Report post. PON: Off Re: Fault Light on Openreach Fibre to the Premises Box. Only 1 issue: the connection to the modem is a little loose as the one on this device. EchoLife HG8110H. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. Openreach out again – no fault found – new NTE5C + Mk4. But most routers are too dumb for that. co. Fault notification came up on tv screen. B. How to check Powerline Adapters or BT Mini Connectors are working. Print these instructions. Fix a problem. Its lights should all glow a steady green. 033 Amps. 5 million UK premises with FTTP by March 2021 (current build rate of c. Posted in Broadband . An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Try a new cable if needed. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. Its lights should all glow a steady green. An engineer was booked for Monday morning. Had FTTP since 4th Aug and it’s been rock solid until this evening. Yep. BT landline help for help managing your account. This is displaying a solid red LOS light - which I understand to stand for Loss of Service. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. openreach fault tracker. If there was a fault the original device would need to be put back into place as the first step in fault fixing. On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. Check that the thin white fibre optic cable coming into your. A multiport ONT is only useful if these network providers intend to provide multiple services over it. There will probably be a second cable that comes out of the box which is connected to the ONT. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. As for the. POWER. However you do not need to be a BT customer to be using its network of cables. Openreach battery back-up unit. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. I must have called BT more than 50 times. after upgrading from dsl to fttp I got my decos to work as follows. 18 May 2022 02:14 PM. Hi everyone. 06-02-2021 6:01 PM. Internet connection dropped so I ran through the Sky helth check. Hey, so for the past year or so I've been running a mesh network of Deco M4s. The openreach employee. Re: Openreach Huawei 4 port ONT model. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. Once the phone service is working then the web management interface (192. Choose a topic. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. Your ONT is connecting. More options. " From the CSP to where the fibre enters the property can be any length. Where you self-install the ONT, you will have control over when the equipment is installed. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. * * * * * * *. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. Openreach will update the records and pass the fault back to check with End User to confirm Service. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. BT Smart Hub 2. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. After he left, I replugged the modem, and reconnected it to my router. The DCoE is an Openreach Engineering Support Team, they don’t deal directly with members of the public. Scam calls. in deco app, click more > advanced. You should already have an ONT in your home if we’ve. Posted by a Superuser, not a Sky employee. Re: Fibre 900 - Slow upstream - Need Openreach Engineer. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. 1 stage install – between 9 and 18 working days, depending on availability. It implements ultra-broadband access through the GPON technology. 5 amp) passthrough lead. e. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. Choose a category. Then just follow our step-by-step guide to install your broadband yourself. This is a GPON device, and can support speeds up to 1Gb/s. sicomplaints@openreach. in FTTP-only areas). While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. Ultrafast Full Fibre broadband will service your needs for decades to come. It’s far more typical to have a separate ONT with a non-removable built-in optical interface and a copper RJ45 Ethernet port and a separate router (the Openreach and CityFibre and some AltNets deploy this model) or a single combined ONT/router (many AltNet providers). Openreach Fax. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Message 3 of 17 0 Kudos Reply. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. So in such a case just plugging in any access point (or router in access point mode) or even any PC into the ONT's LAN port will give you a live internet connection. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. CCTV Access. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. The Nokia ones only have the Serial Number on the back and usually begin with AL. If you’ve got one of these, try these checks. Providing fibre from OCR, Agg, Splitter, CBT to ONT. At present Openreach’s “full fibre” network, which already. set deco to router mode. You'll need to log the fault with Sky: they will probably book Openreach to replace the. The PIA is the solution for fulfilling the dire need of boosting high-capacity broadband around the world. I have fibre to the premises. Openreach Nokia. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. This suggest that the original plan was for a two-visit install. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. #4. No I haven't. Color change: Green always on: the device is connected to the power supply. The ONT tends to be installed inside your home (wall. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. FTTP uses an Openreach ONT as modem, with output to the ISP or third party router over ethernet. Get in touch if you'd like us to call. Take a look at our Fibre. More recently referred to as CST provision or CST repair. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Openreach plans to have 20 million locations. NOTE: Openreach aims to cover 4. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. BT Versatility! We can only provide technical advice to customers who have a maintenance contract. Openreach Phone Number 2. - RJ45 cable going from the white Openreach ONT box to your Sky router. Re: Placement of ONT. BT Openreach were in our area a month ago and for a week the local community was clogged with Openreach vans with engineers installing FTTP. FURRYe38. Message 1 of 10. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. The enclosure is designed forIf you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. A max build rate of 3 million per year is envisaged. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. Caged. I set them up with their respective. If it's ADSL or FTTC then an external Openreach modem is obsolete anyway. 1 stage install – between 9 and 18 working days, depending on availability. Message 2 of 7. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. BT Smart Hub 2. Sky help is of no use as it assumes the BT hub is working so says. Check all the cables are connected properly and haven’t come loose. That’s why there are already more than 150 million of. It’s not very common to provision FTTP using an SFP-style ONT module. Nokia G-010G-Q ONT Template. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. Make sure the power cable is connected to your Hub and the power socket. g. Cables, poles, cabinets and manholes are looked after by Openreach. 5. 5mm. More Information. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. Presumably it is just the BBU (Battery Backup Unit) showing faulty. Unplugged and checked everything was still secure, everything was. Most broadband providers, with the exception of Virgin. Once that permission is granted, your address might be added to our plans. The maximum potential charge for your appointment is £75 and it will show on your bill as Engineer charge. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Find out more about Full Fibre and discover what broadband speed actually means. Checking your ONT Lights. If you. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. My FTTP has been down for 8 days, red LOS light on the ONT. This is used for most of the 160M and 1G services. If you’re an FTTP customer, it’s likely you’ll have an Openreach modem (otherwise known as an ONT) installed. Click on your model of Hub to find out what the lights mean. Openreach came and installed an ONT FTTP box to the property. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. cutting out the router entirely), although it’s unwise to cut out the protection and network management benefits afforded by a router and this also requires a bit more knowledge to achieve. The installer came last week and set us all up, -15dB signal etc, all dandy. Fix broadband problems in my new home. have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. This is so your engineer can secure their ladders and work safely. First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Phone scams are on the up, especially across the UK. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then. (ezbend) is run in a continuous fault-free length to the alternative position. 5Gbps LAN / Ethernet ports. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. Now reconnect them. This white box. @elu_one said in BT FTTP & PFSense:. My FTTP has been down for 8 days, red LOS light on the ONT. The Sky employee wasn't sure why and the flat I've bought is only 4 years old - Openreach's checker confirms it has full FTTP and speaking to the sellers I confirmed they had previously had a BT fibre package so it can definitely handle Sky's ultrafast+. An Openreach engineer visited on the 2nd day and said the fault was between the poleThe engineer will want to know where to put the ONT, so it's best discussed with them when they arrive. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. First agree with your engineer where the FTTP connection will enter your premises. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. #3. you back about a sales enquiry. Tyrone. red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Today the first live subscriber has been connected via this platform. When asked, press and hold the WPS button on. Everything’s normal. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. 06-02-2021 6:01 PM. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. That spans the globe new favorite in Madison are similar to red are rose and. Internal Work at defined ONT and Communications Provider router position • Fit the electrical socket to the wall. If there is no internet when you're connected directly to the modem, follow these steps to power cycle the device: Disconnect the ONT’s power supply. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. 1. How do we install Hyperoptic in your home? Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. 79 to £25. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. The enclosure PON and LOS (left-hand lights) PON solid green. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Openreach will update the records and pass the fault back to check with End User to confirm Service. e. It replaces the traditional copper master socket. after upgrading from dsl to fttp I got my decos to work as follows. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2. 0 Gbps full fibre capability to my house. Find out what this means for you. So really people altering the Network are doing Openreach a favour as they’re generating revenue for them. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. This is so your engineer can secure their ladders and work safely. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. 3 May 2022 at 19:48 #16 Caged. Installing FTTP can take up to three hours. Fixes: 342.